At Serenity Telehealth, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our website, social media platforms, and telehealth services.

1. Information We Collect
When you interact with Serenity Telehealth, we may collect the following types of personal information:

• Personal Information: This includes your name, phone number, email address, date of birth, health-related information, and any other details you provide during consultations, registration, or through direct communication with us.

• Usage Data: We may also collect data related to how you access and use our services, such as IP address, browser type, operating system, and browsing behavior through cookies or similar technologies.

2. How We Use Your Information
The information we collect is used for the following purposes:

• Service Delivery: To provide, maintain, and improve our telehealth services, ensuring a personalized experience tailored to your healthcare needs.

• Communication: To respond to your inquiries, messages, and requests promptly. With your consent, we may send you service updates, health-related reminders, and notifications via email or SMS.

• Marketing and Promotions: If you opt-in, we may use your contact information to send promotional offers, newsletters, or health tips related to our services. You can unsubscribe from these communications at any time.

• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal obligations, including the protection of public health and safety.

3. Sharing of Personal Information
Serenity Telehealth will not sell, trade, or disclose your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in delivering our telehealth services (e.g., secure data storage, billing, and customer support). These providers are required to protect your information and use it solely for the purposes outlined in our agreements.

• Legal Requirements: We may disclose personal information if required by law, such as to comply with a subpoena, legal proceeding, or government request.

• Medical Necessity: In certain cases, we may share your information with healthcare providers involved in your treatment or care coordination, with your explicit consent.

4. Consent and Opt-In for SMS Communication
By using Serenity Telehealth, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy. If you provide your phone number for SMS communication, you expressly consent to receive text messages related to our services, such as appointment reminders, health updates, or service notifications. You may opt out of receiving SMS messages at any time by replying “STOP” to the text message or contacting us directly.

5. Data Security and Retention
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption, secure networks, and access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, your data will be securely deleted or anonymized.

6. Your Rights and Choices
You have the right to:

• Access and Correct: Request access to the personal information we hold about you and request corrections to any inaccuracies.

• Data Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.

• Withdraw Consent: Withdraw your consent to the collection and use of your personal information at any time, provided this does not affect the lawfulness of processing based on prior consent.

• Opt-Out: Opt out of marketing communications or SMS messages by following the instructions provided in these communications.

7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and tailor content to user preferences. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we protect your privacy.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us via:

• Email: serenity@serenitynps.org

• Phone: 347-682-3040

• Address: 3336 Fulton St. Unit #29, Brooklyn, NY 11208-2004

We are committed to addressing any concerns promptly and ensuring your privacy is respected.